Turn incidents into learning, not paperwork
Log falls, medication errors, and safeguarding concerns. Track review workflow, assign actions, notify CQC when required — with a full audit trail on every step.
Incident: Fall in Lounge
Reported by Sarah Khan · 15:45 Today · Margaret Thompson
Sarah Khan, Care Assistant
Manager: Linda Martinez
Physio referral · Equipment check
Awaiting action completion
Structured Workflow
Log → Review → Actions → Close
CQC Notifications
Auto-flagged when required
Severity Classification
Low, moderate, high, critical
Audit Trail
Every action timestamped
Log, review, close — system-enforced
Every incident follows a four-stage workflow. Staff log the incident with structured fields — type, severity, people involved, immediate actions. The manager is notified automatically. Actions are assigned with deadlines, and nothing closes without a recorded outcome and lessons learned.
Captures: falls, medication errors, pressure damage, safeguarding, near-misses, behavioural incidents
Log
Staff records incident type, severity, who was involved, and immediate actions taken
Review
Manager is auto-notified. Reviews within 72-hour target. Investigation recorded.
Assign Actions
Follow-up actions assigned to specific staff with deadlines and tracking
Close
Record outcome, lessons learned. Full audit trail generated for CQC.
CQC Notification Review
Potential Notifiable Incident
System has flagged this based on incident type and severity.
Incident
Fall resulting in hospital admission
Date
18 Feb 2026
Severity
HighResident
Margaret T.
CQC notifications — flagged automatically
The system flags potentially notifiable incidents based on type and severity. The manager reviews, confirms whether CQC notification is required, and tracks the submission with reference number and date. The final decision always stays with you — the system just makes sure nothing slips through.
Also includes: regulatory reporting (CQC, RIDDOR, ICO, Safeguarding), investigation records, evidence attachments
Every incident logged, reviewed, and closed.
See how Atara Care turns incident management into a structured, auditable process your inspectors will trust.